„Tellq“ paslaugomis naudojamės jau kelis metus. Viskas paprasta, patogu, lengvai valdoma, gauname daug statistikos, analitinių duomenų, kurie padeda priimti labiau informuotus verslo sprendimus. Kiekvieną kartą stebina „support‘as“, kuris visas problemas ir nesklandumus išsprendžia ypač greitai ir proaktyviai. 

The Genesys tool stood out due to its functionality and the Lithuanian support service provided by Baltneta, so we had no hesitation in choosing this solution.

We are pleased with the excellent results – in 2024, agent efficiency increased by as much as 25%. During this period, our service volumes were truly significant, as we handled approximately 1 million calls.

The main goal was to enhance the customer shopping experience by implementing a new e-commerce platform and a new server infrastructure. Additionally, we aimed to ensure easy management of these systems while maintaining the overall stability of operations.

Fewer errors mean more satisfied customers, making the Kubernetes solution truly beneficial. It has improved our customers' shopping experience by ensuring uninterrupted and high-quality service delivery.

We are pleased with the evaluation of our IT infrastructure. The process was smooth and clear, we felt included from the beginning, accompanied by pleasant communication and cooperation. We are satisfied with the findings and recommendations.

The Tellq Multi solution has brought the most value to our customers. We can now answer more enquiries, customers get a quicker response, and we address their concerns more efficiently. This has improved the customer experience when shopping at Barbora.

We were looking for the most reliable solution, as the IT infrastructure is the backbone that holds the whole system together. Baltneta's reputation, long-term track record of success and continued excellence in its field were important aspects in our decision to cooperate.

In half a year, the professional team of Baltneta has solved almost all our IT infrastructure problems, which we have been struggling with for many years. This is one of the most successful projects of recent years.

We raise the highest requirements for our IT partners. It is important that partners address not only technical issues, but also understand our business processes, their importance, priorities, and impact on results. This is the only way to achieve maximum results...

LRT.lt every visitor/viewer/listener can find probably the widest audio/video choice on the Lithuanian internet. It probably goes without saying that having three television and three radio channels live broadcasting 24/7 and aspiring creation of...

Superior customer experience and professional service – these are the priorities set in Rivilė software. Phone calls are an important part of the experience, which includes consulting, training, and software procurement. We have measured that...

We chose the Tellq communication solution offered by Baltneta for our call centre. Management of customers' flows, improvement of service quality and possession of all statistical data by one click are very simple now.

With the Tellq call centre solution, our customers are served much faster and in a more quality manner. We have a great tool for tracking statistics and service KPI metrics. We are gradually integrating Tellq with our CRM system to further improve the quality of...