LRT.lt every visitor/viewer/listener can find probably the widest audio/video choice on the Lithuanian internet.

It probably goes without saying that having three television and three radio channels live broadcasting 24/7 and aspiring creation of the best experience for the ever-increasing audience of viewers and listeners of Eurovision song contest final, reliable and technologically advanced partner helping to cope with arising challenges plays a very important role.

Using Baltneta content broadcasting network (CDN) services, we not only know that all problems will be successfully solved within the shortest possible time, but we also receive valuable insights helping us to be a modern and progressive mass medium.

We raise the highest requirements for our IT partners. It is important that partners address not only technical issues, but also understand our business processes, their importance, priorities, and impact on results. This is the only way to achieve maximum results and trust each other. We especially value the committed action of our partners in suggesting innovations, solutions, and improvements. Baltneta is exactly the kind of partner we can trust both in solving everyday issues and implementing new projects. We appreciate the responsibility, precision, and competence of this partner.

With the Tellq call centre solution, our customers are served much faster and in a more quality manner. We have a great tool for tracking statistics and service KPI metrics. We are gradually integrating Tellq with our CRM system to further improve the quality of customer service.

As we have introduced Tellq, we gave up the services of an external call centre. Our own team did not increase – we just now have the tools for smoother and more convenient operations. Tellq allows quickly and efficiently connecting more of customer service professionals, as may be required from time to time. Using this tool is really easy. Currently, as we work from home, we are extremely pleased with the system's option to connect to it from anywhere, where there is a computer and the Internet available, without any additional equipment or other resources.

Superior customer experience and professional service – these are the priorities set in Rivilė software. Phone calls are an important part of the experience, which includes consulting, training, and software procurement. We have measured that customer calls are not always answered. We have decided to redress the situation by choosing the Tellq call centre solution offered by Baltneta. Tellq helps us with the call flow management and efficient work organization. Now we know how many people we need to devote to working with the call centre and we can distribute calls to colleagues according to the type of request – consulting, training, or software procurement. Well, there is probably no need to mention that fixing a missed calls problem has increased customer satisfaction with our services.