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Tellq Multi Communication Platform

Tellq Multi is a unified communications platform covering the control of main communication channels, i.e. calls, emails, and live chats. It is a solution for small- or medium-sized businesses that wish to provide customers with unconditional, tailored high-level service and create positive, professional experience, no matter which channel is used by the customer to contact you.


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Tellq Calls

Tellq Calls

It is virtual call center software that allows you to expeditiously manage call flows, also easily and efficiently analyze calls made and received.

Tellq Inbox

Tellq Inbox

It is centralized email management software, which realizes the request grouping, work distribution, as well as tailored customer service options and provides informative request service statistics.

Tellq Chat

Tellq Chat

Live chat software that combines all customer requests in one place and allows you to respond in a timely manner without forgetting any customer request.

Tellq MSG

Tellq MSG

A solution that allows you to connect Facebook Messenger to the Tellq platform as an additional communication channel and manage customer requests coming through this social network along with the communication received through other channels.

Choose the service of your interest
Tellq Calls
Virtual phone
Click to Call function
Call-back task management
Self-service management
Analytics and reports
and other functions
35
mo.
Tellq Inbox
Email marketing strategies and rules
Individual and group response templates
Email category management
Internal communication function
Analytics and reports
and other functions
25
mo.
Tellq Chat
Chat plugin on webpage
Request category management
Tailored design
Custom sound and notification settings
Analytics and reports
and other functions
15
mo.
Tellq MSG
Facebook Messenger plugin on webpage
Request category management
User management
Centralized communication history
Analytics and reports
and other functions
15
mo.
Tellq Calls
Virtual phone
Click to Call function
Call-back task management
Self-service management
Analytics and reports
and other functions
35
mo.
Tellq Inbox
Email marketing strategies and rules
Individual and group response templates
Email category management
Internal communication function
Analytics and reports
and other functions
25
mo.
Tellq Chat
Chat plugin on webpage
Request category management
Tailored design
Custom sound and notification settings
Analytics and reports
and other functions
15
mo.
Tellq MSG
Facebook Messenger plugin on webpage
Request category management
User management
Centralized communication history
Analytics and reports
and other functions
15
mo.
Tellq Calls
Virtual phone
Click to Call function
Call-back task management
Self-service management
Analytics and reports
and other functions
35
mo.
Tellq Inbox
Email marketing strategies and rules
Individual and group response templates
Email category management
Internal communication function
Analytics and reports
and other functions
25
mo.
Tellq Chat
Chat plugin on webpage
Request category management
Tailored design
Custom sound and notification settings
Analytics and reports
and other functions
15
mo.
Tellq MSG
Facebook Messenger plugin on webpage
Request category management
User management
Centralized communication history
Analytics and reports
and other functions
15
mo.
Service features


Tailored customer service

Tellq identifies customers by their contact number or email. So, no matter which channel the customer will use to contact you, you will always see his/her contact information and full communication history: requests, chat records, customer-related actions of the operating personnel, remarks or comments, as well as request resolution times.

SMART analytics

Get valuable insights for daily customer service with Tellq analytics tools. Real-time statistics for calls, emails, or chats are presented in various data slices and graphical information, and are also exported in a format convenient for you.

Self-service portal

The Tellq platform is managed in an intuitive and user-friendly system self-service portal, so you can make all necessary changes, create additional workstations, or make other changes that require an extremely fast response at your convenience without the intervention of a service provider with just a few keystrokes.

Teamwork

Improve your team’s collaboration and communication skills. Take advantage of internal task allocation strategies, request assignment, or internal commenting features.

Request automation

According to the pre-described rules and scenarios, the Tellq platform allows you to automate customer service processes related to the distribution of emails, requests, and messages to agents, classification according to the keywords in the email content, automatic request archiving after a time limit set or response received.

Real-time condition monitoring

Instant dashboards and an option of real-time monitoring of agents allow you to see the customer service centre’s workloads and proactively respond to the situation by making the decisions needed for effective customer service.

Extremely fast response

Tellq system records all actions related to customer requests in a centralized message centre, so no request or call will go unnoticed. For efficient service, you can also make use of a variety of pre-designed response templates or automated system responses. Surprise your customers with an extremely fast response.

Tellq SMS module

Tellq SMS module allows you to easily and quickly send a text message to a default contact before, during, or after a call via Tellq system. The SMS module can be ordered additionally with Tellq Calls service and is activated for all system users. Text messages are charged according to the fact, so you just pay for the texts you send. SMS pricing for text messaging – from 0.02 EUR/SMS.



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API integration

Tellq is an integrated system, so, with the help of the Application Programming Interface (API), you will be able to integrate the available order or customer management systems with Tellq, thus being able to see the required information on-line and to have an easier access to relevant data. We will provide all necessary documentation and advice for the implementation of the integration.



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