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Maintenance of​ workstations

Entrust your IT maintenance with our specialists

Our regular IT maintenance service will help to ensure proper operation of your computers, peripheral and other IT equipment. By providing IT maintenance services, we assume responsibility for stable operation, safety, development, optimization, and adaptation of our customer’s IT infrastructure to the ever-changing business conditions.

Baltneta offers IT maintenance service not only to the customers, located in the territory of the Republic of Lithuania – this service is also rendered in the neighboring countries.


Background
Choose the best option for you
KDV Remote
Remote
59 €
SILVER
KDV PRO
Remotely and on customer premises
Included
SILVER
Maintenance type
Preparation of the new workstation 
Proactive maintenance 
Reactive maintenance 
Value-added services
SLA
KDV Remote
Remote
59 €
SILVER
KDV PRO
Remotely and on customer premises
Included
SILVER
KDV Remote
Remote
59 €
SILVER
KDV PRO
Remotely and on customer premises
Included
SILVER
Remote IT infrastructure maintenance

Remote IT infrastructure maintenance

Remote maintenance enables expeditious response to queries, fault identification and troubleshooting, prevention and monitoring.

On-site IT infrastructure maintenance

On-site IT infrastructure maintenance

If our engineers are unable to carry out remote troubleshooting or other remote servicing, they come to our customer’s office.

Incident registration and troubleshooting

Incident registration and troubleshooting

We register incidents and provide professional consultations 24/7. Where necessary, we provide IT maintenance 24/7.

IT infrastructure prevention

IT infrastructure prevention

Preventive maintenance works, carried out on a regular basis, prevent from eventual faults and ensure smooth functioning of IT system.

Backup

Backup

At our customer’s request, we make backup of workstations, which is kept in the data center.

Maintenance reports

Maintenance reports

Reports on completed maintenance of workstations and time of resolving are uploaded on our customer portal once a month.

Expeditious troubleshooting

Expeditious troubleshooting

IT support professionals will expeditiously troubleshoot problems remotely or at your workplace. Even 80% of all requests are resolved remotely!

Hardware replacement

Hardware replacement

In case of your hardware breakdown, when it is taken for servicing, we provide hardware replacement until the restoration of the operation of your hardware.

IT audit

IT audit

Before we start working with a new customer, we carry out IT audit and the initial arrangement of workstations.