Entrust your IT maintenance with our specialists
Our regular IT maintenance service will help to ensure proper operation of your computers, peripheral and other IT equipment. By providing IT maintenance services, we assume responsibility for stable operation, safety, development, optimization, and adaptation of our customer’s IT infrastructure to the ever-changing business conditions.
Baltneta offers IT maintenance service not only to the customers, located in the territory of the Republic of Lithuania – this service is also rendered in the neighboring countries.
Remote IT infrastructure maintenance
Remote maintenance enables expeditious response to queries, fault identification and troubleshooting, prevention and monitoring.
On-site IT infrastructure maintenance
If our engineers are unable to carry out remote troubleshooting or other remote servicing, they come to our customer’s office.
Incident registration and troubleshooting
We register incidents and provide professional consultations 24/7. Where necessary, we provide IT maintenance 24/7.
IT infrastructure prevention
Preventive maintenance works, carried out on a regular basis, prevent from eventual faults and ensure smooth functioning of IT system.
At our customer’s request, we make backup of workstations, which is kept in the data center.
Reports on completed maintenance of workstations and time of resolving are uploaded on our customer portal once a month.
IT support professionals will expeditiously troubleshoot problems remotely or at your workplace. Even 80% of all requests are resolved remotely!
In case of your hardware breakdown, when it is taken for servicing, we provide hardware replacement until the restoration of the operation of your hardware.
Before we start working with a new customer, we carry out IT audit and the initial arrangement of workstations.